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Location

95 Primrose Avenue. East London

Email Address

info@primrosescare.co.uk

07846465264

Referral Hotline

Dedicated to providing the best care and outcomes
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Providing Outstanding Care & Support Needs
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Our Service is Responsive
We are proactive in our approach
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Experienced Staff

Our employees are fully trained to provide care with genuine Empathy, Compassion and Love.

24hour Rapid Admission

Our admission process is designed to be quick and easy. We process most referrals within 24 hours.

Joined Up approach

We work in close collaboation with other health care professionals to deliver person-centre care.

Welcome To Primroses Care LTD

Primroses Care is a Care Quality Commission (CQC) registered provider of high-quality support for adults with mental health needs, learning disabilities, and autism. We specialise in delivering person-centred care and rehabilitation in safe, nurturing environments that promote independence, dignity, and emotional wellbeing.

We currently operate three exceptional homes:

  • Primroses Home: An elegant, 3-bedded home offering intensive, community-based mental health support. Designed for adults requiring high levels of care, Primroses provides a therapeutic setting where recovery and personal growth are actively supported.

  • Chadwell Home: A luxurious 3-bedded home delivering high-level mental health care and rehabilitation. Chadwell offers a safe, nurturing environment tailored to individual recovery journeys.

  • Christie Home: Our newest addition, Christie is a modern 4-bedded care home equipped with contemporary facilities and thoughtfully designed spaces. It offers a calm, empowering environment tailored to individuals with complex needs, blending comfort with clinical excellence.

Specialist Support: We specialise in working with adults aged 18 and above with a lead mental health diagnosis, learning disability and autism.

Complex Needs: We support individuals whose mental health is affected by schizophrenia, depression, personality disorder, anxiety disorder, mood affective disorders, self-harm behaviour, suicidal ideation, and substance misuse backgrounds.

Person-Centred Care: Our main focus is on Person Centred Care and The Recovery Model based care.

Empowerment & Involvement: Service Users are encouraged to express independence through responsible risk-taking and are fully involved in decision-making while planning their care.

Across all our homes, we uphold a commitment to trauma-informed practice, relational safety, and inclusive care planning. Our multidisciplinary approach ensures that every resident receives bespoke support aligned with their goals, strengths, and aspirations.

Learning Disability Specialist Care

Mental Health Specialist Care

Autism Specialist Care

The principles of
Recovery focused model of care

Our recovery focused model aims to help service users to look beyond mere survival and existence. It encourages them to move forward, set new goals and do things and develop relationships that give their lives meaning.
It emphasises that, while the service user may not have full control over their symptoms, they can have full control over their lives.
Recovery focused model is not about 'getting rid' of problems, but it is about helping and supporting the service user seeing beyond his or her mental health problems, recognising and fostering their abilities, interests and dreams.
Recovery focused model is about helping and supporting service users achieve their own goals and aspirations.
We believe that Recovery focused model can be a voyage of self-discovery and personal growth for our service users.
We believe that Recovery focused model of care provide service users who are experiencing mental illness opportunities for change, reflection and discovery of new values, skills and interests.

Innovative and Solution Focussed

We’re constantly learning and looking for new ways in which to improve our services and the way we deliver them.

Respect & Dignity

We respect the privacy of our service users. Providing them with the support they might need to be autonomous, independent and involved in their local community.

Puting Our Service Users First

Our users come first in everything we do. We value everybody, respect their ambitions, their commitments, their abilities and limitations.

TESTIMONIALS

Who Choose Us?

BH

BH expressed that he feel safe, comfortable, and well supported in the care home. He reported that all personal needs are being met to a good standard and praised the staff for their respectful and caring approach. BH also felt involved in taking him to his preffered places mainly parks and shops,which gives him a sense of independence and inclusion. He mentioned that he is allowed to go out as per his choice without restrictions and to keep all his belongings along with him.Overall, BH is satisfied with the care and support he receive.

JB

JB shared that he feels comfortable and safe within the care home environment. He expressed that all his needs are being met and he is content with the support he receives from staff. He reported no concerns regarding his wellbeing and stated that he is satisfied with the care provided, which makes him feel secure and at ease in his daily life. He also highlighted that staff ensure he receives his favourite food items, which makes him feel valued and cared for. In addition, he expressed appreciation for how birthdays and special occasions are celebrated, including Christmas, Easter, and other religious activities, as these events help him feel included and give him a sense of belonging within the care home community. JB further shared that staff are very supportive and assist him with his personal care needs, including showers, pad changes, and maintaining the cleanliness of his room. He also acknowledged the encouragement he receives from staff to take part in activities such as games and gentle exercises, which contribute positively to his overall wellbeing. Overall, JB expressed satisfaction with the support and care provided, describing the staff as caring, respectful, and attentive to his needs.

DR

DR expressed that he is happy living in the care home and feels well supported by staff in all aspects of his daily life. He shared that the staff are very supportive and encouraging, particularly in helping him to do things independently, which makes him feel more confident. He mentioned that he receives support with shopping and enjoys being allowed to prepare his own meals, which gives him a sense of independence and choice. He further highlighted that special occasions such as Christmas are celebrated well within the home, which he enjoys taking part in. He also appreciated the way staff maintain and look after his room, ensuring a comfortable and clean environment for him. DR stated that he values the freedom he has to go wherever he wants at any time, as this allows him to maintain control over his own lifestyle and routines. Additionally, he praised the staff for their continuous support in practical matters, such as assisting with documents, escorting him to hospital appointments, and ensuring he receives his monthly injections. He also acknowledged the support from management, who provide financial assistance when needed, such as during times of shortage. Overall, DR expressed his satisfaction with the care, independence, and encouragement he receives, and feels secure knowing that staff are always available to support his needs.

For Urgent Referral or Emergency Admission, Please call 02031722860 or 07846465264

Contact Us
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The aim of Primroses Care is to offer all service users with complex and enduring mental health problems, learning disability and autism the opportunity to enhance their quality of life in a homely and comfortable environment which is safe and secure.

NAVIGATION

CQC INFORMATION

Primroses Home

Chadwell Home

Our Objectives

The primary objectives of Primroses Care is to support adults aged 18 and over with complex and enduring mental health, learning disability and autism requiring rehabilitation, mental health monitoring, risk assessment and management, medication compliance and monitoring and symptoms improvement whilst living in the wider community and to maximise each service user potential for personal growth and fulfillment.

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